POLICY CENTRE
How to request a return and what happens after the product reaches us.
Contact us at [email protected] before returning a product. Include your full name, contact details, order reference and reason for the request.
Unless the product is defective or non-conforming, it should be returned complete, unused beyond what is necessary to establish its nature and functioning, and with its accessories and documentation. The customer may be responsible for diminished value resulting from unnecessary handling.
For a change of mind or exercise of withdrawal, direct return costs are generally borne by the customer unless otherwise agreed or required by applicable law. For defective or incorrect products, contact us before arranging shipment.
After receipt, we inspect the returned item. Where a refund is due, it will be issued using an agreed method and within the timeframe required by applicable consumer law. We may withhold reimbursement until the goods are received or proof of return is supplied.
Statutory exclusions may apply, including certain sealed goods that are not suitable for return for health or hygiene reasons once unsealed.