POLICY CENTRE
Information for consumers wishing to withdraw from a distance purchase.
If you are a consumer, you may withdraw from the purchase without giving a reason within 14 days from the day on which you, or a person indicated by you other than the courier, acquires physical possession of the goods.
Before the deadline, send an unequivocal statement to [email protected]. State your name, address, order reference, product and decision to withdraw.
“I hereby give notice that I withdraw from my contract of sale for the following goods: [product]. Ordered on/received on: [date]. Name: [name]. Address: [address]. Date: [date].”
Return the goods without undue delay and no later than 14 days after communicating your decision. Direct return costs are generally borne by you unless otherwise agreed or required by law.
Where withdrawal is valid, payments due for reimbursement will be returned in accordance with applicable law. We may withhold reimbursement until we receive the goods or you provide evidence of having returned them.
The right may not apply in cases excluded by law, including certain sealed health or hygiene goods after opening.